Thanks Dean
That appears to have sorted out the log in problem - I created a new account on the club shop site.
But in the way of constructive feedback here are a few comments;
Without your help, I wouldn't have know that for a first time buyer using the online shop you need to register. It's confusing at even when you do register, it still asks you for you SLROC log in details (which if they aren't the same as the new club shop registration details won't let you log in.
I had no difficulty identifying what I want and constructing the order, but the delivery time is anything up to 19 days
I entered that I would collect in person in the special instructions box, and was told to allow up to 10 days before collection
Personal circumstances just now mean I can't be certain if I'll be around to accept delivery anytime in the next 19 days or be able to collect in person in 10 days time, so collection from stock over the next couple of days would have been preferable.
Therefore, I tried to phone the phone number on the bottom to see if they held anything in stock that I could collect in person or (as they are an embroidery company) they were preparing the goods as ordered (which probably makes sense). The phone was directed to an answering service. I'll leave it into the new year now before ordering for delivery as I know I'll be at home.
I see the sense in getting a third party to to run the shop - but it's not been an easy process so-far and I just wonder how many people have been having similar difficulties and just given up without contacting the club to either get assistance or let you know of their experience.
Hope my comments are helpful - and thanks for your help. I want the stuff as the last stuff I bought was good quality so will try again in the new year
Regards Duncan
